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    November 1, 2022
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The Commitment of Resource Bank Chapter Six The Right Thing ver the years, I have worked for a variety of companies and most cases, it was just a goal producing a profit for the company by increasing revenue and reducing expenses. Once I joined Resource Bank, I quickly realized that it was different - profit was the result, not the reason. I kept hearing things like: How do we get to yes? What can we do to improve this community? How can we make this work? How can we help this customer? We need to do the right thing. . Ideas like these made me proud to share the stories about the great care our employees take with our clients and our communities. One such story I heard made a lasting impression on me. One of our Client Advisors received a call from a customer who was in the hospital. The customer urgently needed to have a document notarized, but was unable to get to the bank due to his illness. Without hesitation, the Client Advisor told the customer that he would gladly bring his notary stamp to the hospital and notarize the document for him. Such a simple request, but it meant the world to our client and gave him one less thing to worry about during a difficult time. I believe this happened because the Client Advisor knew it was the "right thing to do." I invite you to experience "The Right Thing" by joining the Resource Bank family. You will be glad you did. Terri Forbes, Vice President and CFO ResourceBank A NATIONAL BANK Jerri ENRICHING LIVES CARING FOR OUR COMMUNITIES BELEVING IN THE AMERICAN DREAM (815) 756-6321 ResourceBank.com Member FDIC SHARKKUTAMBEN BURENDE TIPARASE CHARVEL The Commitment of Resource Bank Chapter Six The Right Thing ver the years , I have worked for a variety of companies and most cases , it was just a goal producing a profit for the company by increasing revenue and reducing expenses . Once I joined Resource Bank , I quickly realized that it was different - profit was the result , not the reason . I kept hearing things like : How do we get to yes ? What can we do to improve this community ? How can we make this work ? How can we help this customer ? We need to do the right thing . . Ideas like these made me proud to share the stories about the great care our employees take with our clients and our communities . One such story I heard made a lasting impression on me . One of our Client Advisors received a call from a customer who was in the hospital . The customer urgently needed to have a document notarized , but was unable to get to the bank due to his illness . Without hesitation , the Client Advisor told the customer that he would gladly bring his notary stamp to the hospital and notarize the document for him . Such a simple request , but it meant the world to our client and gave him one less thing to worry about during a difficult time . I believe this happened because the Client Advisor knew it was the " right thing to do . " I invite you to experience " The Right Thing " by joining the Resource Bank family . You will be glad you did . Terri Forbes , Vice President and CFO ResourceBank A NATIONAL BANK Jerri ENRICHING LIVES CARING FOR OUR COMMUNITIES BELEVING IN THE AMERICAN DREAM ( 815 ) 756-6321 ResourceBank.com Member FDIC SHARKKUTAMBEN BURENDE TIPARASE CHARVEL