The Commitment of Resource Bank Chapter Five A Bank That Cares The other day, one of my clients told me that his five-year-old can love? The bank where your friend works?" I can't think of a higher compliment for a banking advisor. I have had the pleasure of working at a branch in the community where I grew up and close to where my family has lived for several generations. It is because of our ties to the community that our clients know how much they matter to us. For instance, one of our clients, who endures difficult health issues, will share with us the new research she discovers about her challenges. She is now a part of two research studies about her condition and wanted to tell me about it the other day. She says she wants to share with us what is going on in her life because she knows that we really care about her. I often hear from our clients how much they appreciate that they are friends with the person they speak to on the phone or see when they stop in. Yes, we help them with their financial needs. but we also take the time to listen and get to know their story. We care. When I hear someone say as they leave. "That's why I love my bank," I know that I have done my job. We welcome the fact that we have of each other's lives, and we wouldn't have it any become part a other way. Brian Heal, Branch Manager, Malta Branch ResourceBank A NATIONAL Brian ENRICHING LIVES CARING FOR OUR COMMUNITIES BELEVING IN THE AMERICAN DREAM (815) 756-6321 ResourceBank.com Member FDIC SHARKKUTAMBEN BURENDE TIPARASE CHARVEL The Commitment of Resource Bank Chapter Five A Bank That Cares The other day , one of my clients told me that his five - year - old can love ? The bank where your friend works ? " I can't think of a higher compliment for a banking advisor . I have had the pleasure of working at a branch in the community where I grew up and close to where my family has lived for several generations . It is because of our ties to the community that our clients know how much they matter to us . For instance , one of our clients , who endures difficult health issues , will share with us the new research she discovers about her challenges . She is now a part of two research studies about her condition and wanted to tell me about it the other day . She says she wants to share with us what is going on in her life because she knows that we really care about her . I often hear from our clients how much they appreciate that they are friends with the person they speak to on the phone or see when they stop in . Yes , we help them with their financial needs . but we also take the time to listen and get to know their story . We care . When I hear someone say as they leave . " That's why I love my bank , " I know that I have done my job . We welcome the fact that we have of each other's lives , and we wouldn't have it any become part a other way . Brian Heal , Branch Manager , Malta Branch ResourceBank A NATIONAL Brian ENRICHING LIVES CARING FOR OUR COMMUNITIES BELEVING IN THE AMERICAN DREAM ( 815 ) 756-6321 ResourceBank.com Member FDIC SHARKKUTAMBEN BURENDE TIPARASE CHARVEL